All request of bookings made through our website are accepted in accordance with the our Terms & Conditions set out in this document.
1 PRICE
Prices are based on rates and service prices applicable at booking time. In the unlikely event of unforeseen price increases by suppliers, we have the right to alter the prices and will notify to you immediately of the reason for such changes.
You then have the right to cancel (mandatorily by email) this service booking if price is altered by more than 10%. In this case yuo can cancel this service booking without cancellation charges
2 PAYMENT
For bookings made less than 30 days before your first service reserved, full payment is due at the time of booking.
To confirm the booking you must pay a non-refundable deposit equal to 20% of the value of the services requested at the time of booking. The services must be paid for in full at least 30 days before the starting date.
We accept payment by
– Credit card (Visa & Mastercard);
– bank transfer;
– Paypal;
– Stripe.
If it is not paid by that date we shall have the option to cancel the booking. If we exercise that option or if you cancel the booking (mandatorily by email) the following cancellation charges are payable by you.
Percentage charge :
More than 30 days before starting date – the deposit.
29 – 20 days before starting date – 30% of cost.
19 – 15 days before starting date – 50% of cost.
Less than 14 days before starting date – 100% of cost.
Note: we highly recommend purchasing sufficient cancellation insurance.
You may cancel a service booking without cancellation charges, when the cost of a service is increased by more than 10%
The only service you can cancel free from charge is the service that has undergone the increase, all the other services, which have not undergone the increase, if canceled, are subject to the aforementioned charges
3 ALTERATIONS BY CUSTOMER
If you wish to change your accommodations date, transport destination, guided tours, or storage, after booking confirmation, we are generally faced with additional costs, just as with cancellations. Such alterations are therefore treated as cancellations. In cases where the alterations do not change the overnights date or destination, we will apply an administrative fee of 35€.
No changes may be made less than 14 days before the service, or departure, and cancellation fees will apply.
All cancellation charges apply to each person covered by any booking. In the event that one person who is due to share a room or a guided tour, or a transfer, needs to cancel, then the other person will then be charged for the full price, or the individual supplement.
4 LIMITS OF RESPONSABILITY
Our employees, shareholders, officers, directors, successors, agents and assignees does not own or operate any entity which is to be provided or does provide goods or services. We purchase all services from various independent suppliers. All such persons and entities are independent contractors. As a result, we are not liable for any negligent or wilful act of any such person or entity or of any third party.
In addition and without limitation, we are not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services, whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of vehicle or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
Very Important
There are certain inherent risks in walking tours or travel of this type. These include, but are not limited to, risks of cycling, horseback riding, hiking, swimming, walking and -on all trips- danger of animals. You assume all such risks with regard to these possibilities. Starting trip, you voluntarily assume all risks involved in such travel, whether expected or unexpected.
5 SPECIAL REQUEST
You must inform us of all your special requests (e.g. ground floor accommodation, panoramicview, scheduled times, etc.) by email at booking time, before the final confirmation. We use reasonable endeavours to fulfil such requests. We shall invoice any additional costs directly engendered. We shall only be obliged to provide services in accordance with special requests only where we commit ourselves by providing in writing to do so.. No liability shall attach us for failure to comply with a special request which has not been confirmed inside the final booking confirmation.
6 INSURANCE
Although not compulsory, we strongly recommend you to purchase a travel insurance covering the following: holiday cancellation, luggage loss and theft, personal and third party injuries and repatriation. We do not in any circumstances take responsibility for the previously mentioned.
7 COMPLAINTS
In cases where you considers the booked service and actually delivered service differ, it is your duty to immediately bring such discrepancy to the attention of the local service provider (hotel, driver, etc.), who will clear up the matter or, where this is impossible, provide the client with a statement as to the circumstances and details of the occurrence. This statement, together with your written complaint, must be forwarded to info@walkingonfrancigena.com within 15 days from the incident.
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